FAQs & Policy
When will I receive my order?
Because many of the pieces are not created until they are ordered, please give me up to 5 business days to ship your order.
Business days are Monday - Friday. This excludes major bank holidays. When shipping close to a holiday, I will have a notification on the front page of the last day I must receive the order to ship in time to receive by the date of the holiday.
How do you ship?
I use USPS priority mail for our free shipping option. The USPS website quotes that shipping time is 1-3 days. I'm going to say expect more along the lines of 1-5 days. I also offer upgrades which give you faster options! Once the piece leaves my hands and is scanned in at the post office, I no longer have any control and cannot be held responsible for lost or damaged packages - although I'm happy to help file and claim and work through the issue with you. I cover $100 of insurance for each package, but if you would like the package fully insured please send me an email, or include a note on the order, and I will pass on the charge accordingly.
Do you accept returns or exchanges?
Due to the handcrafted nature of the jewelry, I only accept returns that have been damaged in shipping or have a defect that is the fault of Vannucci. Returns must be made within (7) days.
If you just aren't happy with your purchase, I do offer exchanges for Vannucci credit on all product for the first (21) days. These pieces must be received back at the studio before the new product is shipped. You don't necessarily have to pick the new piece in 21 days, but the process must be started in that time frame.
If you made your purchase at an in-person show or you had custom work done, these items are non-returnable. I still encourage you to contact me if you are unhappy, and I can see if there are any options I may be able to offer at that time!
What is KLARNA?
In Vannucci's continued effort make our jewelry as accessible as possible, I offer customers a "digital layaway" option. Klarna lets you pay for your purchase over time - specifically four payments every two weeks! No need to sign up for some sort of account. Look for the Klarna option at checkout.
What does "gold filled" mean?
*Gold filled is an amazing, quality alternative to solid gold
*Gold filled is an actual layer of gold-pressure bonded to another metal, so the metal you see, and what is touching your skin is 14k gold
*If you can wear gold jewelry without skin sensitivity, you can most likely wear gold filled!
Want more information? Check out THIS BLOG POST
How to I care for my sterling silver and gold filled jewelry?
The quick response is to wear it often, keep it in a sealed plastic baggie, and remove when doing anything strenuous or during water based activities. For a more complete response, including how to reverse the effects of tarnishing and cleaning your jewelry, check out THIS BLOG POST!
Your jewelry can be shipped back to me at any time for complimentary cleanings!
How do you package your jewelry?
Each piece is lovingly packaged with a card and care instruction in a logo box, closed with cute washi tape
Where is the jewelry made? By whom?
All jewelry is handcrafted in my Las Vegas, NV studio all the way down to the clasps and ear wires. It is made by me, Justine, or a talented member of our team. We produce each piece of jewelry fully in the studio, starting with just the raw materials of wire and chain.
Who are you?
I'm Justine, the owner and designer of Vannucci ltd! I've been making jewelry since I was 14 when my mother's friend showed me how to make earrings and use crimp beads. My professional background was in tailoring and fashion design, which translated quite well to this current adventure. I live in Las Vegas with my partner.